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Jay True

Jay True, CIC

President - J.B. True Company, Inc.

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President of True Insurance and fourth generation in the insurance business, Jay holds a BA from Hamilton College and has over 30 years of insurance experience. Jay has been a Certified Insurance Counselor for over 30 years and lives in Lansing.
Jerry True

Jerry True

Senior Advisor

Jerry is a graduate of Syracuse University and Past President of the Professional Insurance Agents of New York. After a career of servicing Ithaca's insurance needs, Jerry turned the management of True Insurance over to his son Jay. Jerry has lived in Lansing for more than 20 years.
Ann Marie McNamara

Ann Marie McNamara, CIC

Personal Lines and Office Manager/Agent

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Ann has been with True Insurance since 1978 — more than 35 years! Ann is a Personal Lines Agent and her job is to make the clients understand their insurance options and help them make the best insurance purchase for their specific needs. Ann is also the office manager. Ann lives in Lansing and she enjoys cross country skiing, furniture refinishing and, "of course, shopping!"
Mary Hulbert

Mary Hulbert

Personal Lines Agent

Servicing Clients With Last Names Beginning With: E, F, G, H, I, J


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Mary began her career in the insurance industry when she was 19 when "paperwork was filed in actual file cabinets." She has been with True Insurance since 2006. As a Personal Lines Agent, Mary assists clients with insurance policy changes and writes policies for new clients. Mary lives in Newfield with her husband and their dog, Ivy Winters, an enormous St. Bernard-boxer mix. Mary, who has two grown daughters, enjoys cruises, summer and spoiling her grandson. Fun facts about Mary
Deb Kippola

Deb Kippola

Personal Lines Agent

Servicing Clients With Last Names Beginning With: K, L, M, N

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Deb joined True Insurance in 2013, bringing nearly ten years of experience in both commercial and personal insurance. As a Personal Lines Agent, Deb assists clients with insurance policy changes and writes policies for new clients. Deb is pleased to be working for an agency that is locally owned and operated, with a common goal of service to the client. Deb lives in Trumansburg with her husband Rich and dog Maggie and she enjoys cooking, CrossFit, hiking and obstacle course racing. Fun facts about Deb
Karen McManus

Karen McManus

Commercial Lines Agent

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Karen has been with True Insurance for more than ten years. A Commercial Lines Agent, Karen sells and services commercial lines policies. Karen lives in Freeville with her husband and two sons and she enjoys running, baking, traveling and being an active PTO member at her sons' school.
Brittany McNamara

Brittany McNamara

Personal Lines Agent

Servicing Clients With Last Names Beginning With: P, Q, R and S

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Brittany has been with True Insurance for seven years, starting her career as a receptionist and then moving to a position as a Persona Lines Agent. As an Agent, Brittany assists clients with insurance policy changes and writes policies for new clients. Brittany enjoys cooking, eating and fitness — probably in that order! Fun facts about Brittany
Debra Bookhout

Debra Bookhout

Commercial Lines Customer Service Representative

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Debra has more than 30 years of insurance experience, including in personal lines, commercial lines and in operations. She has been with True Insurance since 2004, working on the commercial lines team where she enjoys counseling local businesses. Debra enjoys traveling, reading and outdoor activities. Fun facts about Debra
Jeanette Stedge

Jeanette Stedge

Commercial Lines Agent

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Jeanette has been in the insurance industry for 27 years, working for two agencies before coming to True Insurance 14 years ago. As a Commercial Lines CSR, Jeanette provides customer service to current clients and offers quotes to potential clients. Jeanette lives in Freeville with her husband Roger, their son Aaron, and their dog, Blade Doggers. She enjoys crocheting, knitting and cross country skiing. Fun facts about Jeanette
Laura Ruebel

Laura Ruebel

Personal Lines Agent

Servicing Clients With Last Names Beginning With: A, O, T, U, V, W, X, Y, Z

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Laura started her insurance career with True Insurance five years ago, and she is now a Personal Lines Agent.Laura assists clients with insurance policy changes and writes policies for new clients. Laura, who happily calls herself a "people person" lives in Candor with her husband Michael, daughter Lauren, and the family dog, Daisy. She enjoys spending time at the range with her husband, shopping with her daughter and buying far too much nailpolish. Fun facts about Laura
Lisa Sheffield

Lisa Sheffield

Personal Lines Agent

Servicing Clients With Last Names Beginning With: B, C, D

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Lisa has been with True Insurance for ten years. As a Personal Lines Agent, Lisa assists clients with insurance policy changes and writes policies for new clients. When not working, Lisa enjoys walking, jewelry making and spending time with her family. Lisa lives in Spencer with her husband Herb, her daughter Melissa, and her three dogs, Daisy, Bailey and Kermit.
Sharon Mouilleseaux

Sharon Mouilleseaux

Bookeeping

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Sharon has been in the insurance industry since 1987, and she joined True Insurance in 2004. Sharon handles all of the accounting and billing work, working with clients as billing questions arise. Sharon has lived in Spencer since she and her husband, Jack, married in 1968. They have four daughters, one son, one daughter-in-law, three son-in-laws, eight grandchildren and a lab, Jake. Sharon enjoys spending time with her family and friends, attending sporting events for her grandchildren and being outdoors.
Crystal Brown

Crystal Brown

Claims Manager

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When Crystal joined True Insurance in 2014, she brought with her eight excellent years of experience. As Claims Manager, she guides clients through their claims, from the first report to the end result. Crystal lives in Spencer with her husband, Kris, and their cats, and she enjoys camping, getting sucked into new Facebook games, reading and vegetable/flower gardening. Fun facts about Crystal
Amelia VanDeMark

Amelia VanDeMark

Front Desk - Receptionist

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Amelia began with True Insurance in the summer of 2015 after graduating from SUNY Albany in 2014. As the receptionist, she directs calls, takes payments and, generally, multitasks various office duties all day. Amelia and her boyfriend both live in Newfield. Her favorite way to pass the time is playing video games on a multitude of platforms. She also enjoys baking and going on wine tastings. Fun facts about Amelia
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