Meet the True Crew

Jay TrueJay True, CIC
President – J.B. True Company, Inc.

Jay@TrueInsurance.com
Ext: 215
President of True Insurance and fourth generation in the insurance business, Jay holds a BA from Hamilton College and has over 30 years of insurance experience. Jay has been a Certified Insurance Counselor for over 30 years and lives in Lansing.
 
 
 
 
 
Jerry TrueJerry True
Senior Advisor

Jerry is a graduate of Syracuse University and Past President of the Professional Insurance Agents of New York. After a career of servicing Ithaca’s insurance needs, Jerry turned the management of True Insurance over to his son Jay. Jerry has lived in Lansing for more than 20 years.
 
 
 
 
 
 
 
Ann Marie McNamaraAnn Marie McNamara, CIC
Personal Lines and Office Manager/Agent

Ann@TrueInsurance.com
Ext: 213
Ann has been with True Insurance since 1978 — nearly 40 years! Ann is a Personal Lines Agent and her job is to make the clients understand their insurance options and help them make the best insurance purchase for their specific needs. Ann is also the office manager. Ann lives in Lansing and she enjoys cross country skiing, furniture refinishing and, “of course, shopping!”
 
 
 
 
 
 
Mary HulbertMary Hulbert
Personal Lines Agent

Mary@TrueInsurance.com
Ext: 227
Servicing Clients With Last Names Beginning With: F, G, H, I, J
Mary began her career in the insurance industry when she was 19 when “paperwork was filed in actual file cabinets.” She has been with True Insurance since 2006. As a Personal Lines Agent, Mary assists clients with insurance policy changes and writes policies for new clients. Mary lives in Newfield with her husband and their dog, Ivy Winters, an enormous St. Bernard-boxer mix. Mary, who has two grown daughters, enjoys cruises, summer and spoiling her grandson.

 
 
 
Deb KippolaDeb Kippola
Personal Lines Agent

Deb@TrueInsurance.com
Ext: 216
Servicing Clients With Last Names Beginning With: L, M, N
Deb joined True Insurance in 2013, bringing with her nearly ten years of experience in both commercial and personal insurance. As a Personal Lines Agent, Deb assists clients with insurance policy changes and writes policies for new clients. Deb is pleased to be working for an agency that is locally owned and operated, with a common goal of service to the client. Deb lives in Trumansburg with her husband Rich and dog Gucci and she enjoys cooking, CrossFit, hiking and obstacle course racing.

 
 
Karen McManusKaren McManus
Commercial Lines Agent

Karen@TrueInsurance.com
Ext: 214
Karen has been with True Insurance for more than ten years. A Commercial Lines Agent, Karen sells and services commercial lines policies. Karen lives in Freeville with her husband and two sons and she enjoys running, baking, traveling and being an active PTO member at her sons’ school.
 
 
 
 
 
 
Debra BookhoutDebra Bookhout
Commercial Lines Customer Service Representative

Debra@TrueInsurance.com
Ext: 218
Debra has more than 35 years of insurance experience, including in personal lines, commercial lines and in operations. She has been with True Insurance since 2004, working on the commercial lines team where she enjoys counseling local businesses. Debra enjoys traveling, reading and outdoor activities.

 
 
 
 
Jeanette StedgeJeanette Stedge
Commercial Lines Agent

Jeanette@TrueInsurance.com
Ext: 226
Jeanette has been in the insurance industry for more than 30 years, working for two agencies before coming to True Insurance 14 years ago. As a Commercial Lines CSR, Jeanette provides customer service to current clients and offers quotes to potential clients. Jeanette lives in Freeville with her husband Roger, their son Aaron, and their dog, Blade Doggers. She enjoys crocheting, knitting and cross country skiing.

 
 
 
 
Laura RuebelLaura Ruebel
Personal Lines Agent

Laura@TrueInsurance.com
Ext: 229
Servicing Clients With Last Names Beginning With: O, T, U, V, W, X, Y, Z
Laura started her insurance career with True Insurance nearly 10 years ago, and she is now a Personal Lines Agent.Laura assists clients with insurance policy changes and writes policies for new clients. Laura, who happily calls herself a “people person” lives in Candor with her husband Michael, daughter Lauren, and the family dog, Daisy. She enjoys spending time at the range with her husband, shopping with her daughter and buying far too much nailpolish.
 
 
 
 
Lisa SheffieldLisa Sheffield
Personal Lines Agent

Lisa@TrueInsurance.com
Ext: 230
Servicing Clients With Last Names Beginning With: B, C
Lisa has been with True Insurance for more than 10 years. As a Personal Lines Agent, Lisa assists clients with insurance policy changes and writes policies for new clients. When not working, Lisa enjoys walking, jewelry making and spending time with her family. Lisa lives in Spencer with her husband Herb, her daughter Melissa, and her three dogs, Daisy, Bailey and Kermit.
 
 
 
 
Amelia VanDeMarkAmelia VanDeMark
Claims Manager

Amelia@TrueInsurance.com
Ext: 231
Amelia began with True Insurance in the summer of 2015 after graduating from SUNY Albany in 2014. As Claims Manager, she guides clients through their claims, from the first report to the end result. Amelia and her boyfriend both live in Newfield. Her favorite way to pass the time is playing video games on a multitude of platforms. She also enjoys baking and going on wine tastings.

 
 
 
Alicia WoodinAlicia Woodin
Receptionist

Alicia@TrueInsurance.com
Ext: 219
Alicia Woodin joined the True Crew in 2017, bringing with her varied experience, all of which makes her a great asset at the front desk as she easily assists clients. Alicia directs calls, takes payments and, generally, multitasks various office duties all day. When not at work, Alicia, who lives in Freeville, enjoys being outside, going on adventures and cooking.
 
 
 
 
Amber GroverAmber Grover
Receptionist

Amber@TrueInsurance.com
Ext: 210
Amber Grover came to us in 2016 with a great deal of customer service experience, and she has proven to be efficient and cheerful at our front desk. As the receptionist, Amber directs calls, takes payments and, generally, multitasks various office duties all day. Amber enjoys camping, hiking, playing with her dog, and spending time with family and friends. She lives in Candor with her boyfriend and her dog Oreo.