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Frequently Asked Questions

Frequently  Questions:

Answers:

How do I change a vehicle on my policy?

Before visiting the Department of Motor Vehicles (DMV), you will need to bring with you an Insurance ID card (FS-20) for the new vehicle, which is obtained from our office. Note: Our office has the ability to issue the new "Bar Coded" insurance ID cards which the DMV will accept a FAX copy of.  When calling or visiting our office to request the vehicle change, please be sure to have the vehicle identification number (VIN), year, make, and  model,  as  well  as safety  features  currently  operating on the vehicle, example:  anti-lock  brakes  (ABS),  passive restraints  (# of airbags),  daytime  running lights & security systems.  Also advise if there will be any change in use, a new driver on the policy  and  what  coverages   will  apply  to  the  new  vehicle,  I.e. comprehensive and collision. Special Note:   If   comprehensive   and   collision  coverages  apply  to   the   new   vehicle,   a   photo  inspection of the vehicle must be completed within 5 days.

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How do I delete a vehicle from my policy?

If you have other vehicles on your policy and wish to delete one,  you must first turn in the license plates for the vehicle to the Department of Motor Vehicles (DMV).  They will give you a green receipt which has two parts, we must have one half as proof the plates have been turned in, the other half is retained for your records.  Once  we  have  the  green  "FS-6", we can properly delete the vehicle from your policy       Please note:  If  the vehicle you’re deleting is the only vehicle  on  the  policy  and you are not immediately replacing it with another vehicle, you must request a policy release form (LPR) to sign canceling the policy.

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Do I have enough coverages?
The best way to answer this question is to ask yourself “How much will it cost me to replace or repair my personal property if I actually sustain a loss?”  Once you calculate this value then look at your current insurance coverage limits and you will get a good indication if you are adequately covered.  We will be happy to guide you through the process of determining if you have ample insurance coverage and then provide you will a no cost or obligation price estimate.  You may contact us via phone or email or visit our Quotes page.

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What happens if my auto liability is canceled?

If your liability insurance is  cancelled,  your  insurance company must  notify  DMV.  Your  insurance company is also required to notify  DMV  when  your coverage is reinstated or if you obtain new coverage.  

Sometimes the DMV’s computer is unable to match the insurance companies electronic filing  with your vehicle registration record.  The DMV will send you a letter about your insurance. Read the insert that comes with the letter, and follow the instructions in the letter. You will have  10 days from the date of the DMV letter to either show proof of insurance coverage, proof that you sold the car, or other proof that the vehicle  did  not need to have insurance in NYS. If you do have insurance, also ask your insurance company (not your agent or broker) to file an electronic notice of coverage with DMV. Your situation will not be completely resolved until this electronic filing is done. 

If you do not have liability insurance, you  must  surrender  your  license  plates  to NYS DMV immediately. Be sure to obtain a receipt. See "Turn in Plates/Surrender Registration". You must respond to the letter you receive from DMV or turn in your plates to avoid suspension of your registration and driver's license.  If  your liability insurance is going to lapse for any reason,  and  is  not  being  replaced  by other coverage, surrender your license plates to DMV before your coverage lapses!

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What is term life insurance?
Term insurance provides protection for a specified period of time; a term of 1, 5, 10 or 20 years or up to age 65 is available. This type of policy only pays a benefit if you die during the policy term. Term insurance does not build cash value. If you stop paying your premium, the insurance expires. This insurance generally is less expensive than other types of life insurance.

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What is whole life insurance?

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I don't understand some terms in my policy.

We understand that some of the language and terms in your insurance policy may be hard to understand so we have added a comprehensive glossary to our website to assist you in better understanding your insurance policy.  Of course, please feel free to call our office anytime if you need further clarification of anything in your policy.

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124 Seneca Way    Map
Ithaca, NY 14850
Tel: 607-273-7511
Fax: 607-273-7571
Email to: jay@trueinsurance.com

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